Loading Events

« All Events

ONLINE sales training – one day sales communication

October 20 @ 9:00 am - October 29 @ 5:00 pm

Librarian using binoculars

You may be aware that To Market specialises in classroom based telephone skills training for phone teams. Customer Service and telesales or telemarketing.

You have the chance to sign up for our next one day sales communication course starting on Tuesday 20th October 2020. Although it’s a one day course, it will run over 5 Zoom sessions. Each one will be 60 – 90 minutes. We’ll cover many of the key things you need to master in order to develop great relationships with customers : over the phone or face to face. During the programme we’ll cover the following topics;

  • Questioning techniques (why questions are the answer)
  • Selling your customer the benefits (Features, Advantages & Benefits)
  • Structuring the sales call part 1
    • Pre-call planning
    • Good solid call openings
  • Structuring the sales call part 2
    • Matching statements
    • Dealing with humans
    • Buying signals
    • Closing
  • Saying Yes to Nos (dealing with Objections and Nos)
  • How do you get past the gatekeeper?

Delegate rates are reduced to just £99 for the duration of the UK lockdown.

Finally, we find that interactive sessions work best as they allow participants to relate the theory back to their own business. So we’ll do some short exercises together to help lock in your learning.