Are you looking to invest in some training to help your customer facing team?
In just 2 days To Market can help you improve the communications skills of your team. We do this by structuring a modular course around some strongly interactive and engaging exercises.
We will help each of your team members understand more about their own communication style so that they can get more from their customer conversations.This course is specifically designed for customer service teams, contact centre and customer care teams.
The course schedule
During our 2 day course we include;
- Work on vocal tone. How the first 6 words say more than 40 things about you!
- Listening. Empathy, rapport-building etc.
- Questioning techniques. How to structure a good business conversation around some great questioning techniques.
- Directing a conversation. An introduction to the straightforward 2-stage technique.
- Delivering bad news. How to. Just in case you ever have to!
This course can be run in-house at your offices at dates to suit you. Generally this will be for groups of up to 6 at a time, and ideally over 2 days back-to-back.
Of course, we’re aware that for some companies this isn’t always practical, so we can split the days where necessary.
It may be that you only have 1 or 2 people that you require customer service training for. In that case we recommend one of our open courses. These are public courses held at locations that we choose. Generally these are out of city centres so that there is easy access and free car-parking. You simply pay per delegate. We can add you to our mailing list for these. Simply let us have some details here.
Team manager training
Are you aware that we also run 2 day open courses for first line team managers? This course is designed specifically for those first line team managers who look after telephone based teams : telesales, customer service, internal sales, telemarketing.
If you’re a team leader, supervisor or manager, this course is for you. You face some specific issues as a team manager of a phone team and you’ll be sharing your learning and your experiences with others who face the same situations. From different industries of course, which all adds to your experience. Enquire for more details. We’ll send you an outline course schedule.