Here 5 great points about how NOT to do your telemarketing. Good telemarketing requires some thought, some planning and some professional pride. Don’t be one of those telemarketers that gives us all a bad name. Phoning people to sell gas or electricity when they work in serviced offices is clearly a waste of time and frankly not very bright.
Keeping your telesales or telemarketing team motivated. Here are 7 top tips. The value of caring for your team, training, scripting (yes really), limiting the admin, setting and monitoring KPIs are all explained here.
How to make telesales scripts work for you. Make them flexible, train the team in how to go off-script and ensure you have a good call structure. Just as you wouldn’t plan a meeting without an agenda, or a long journey without a map, so a good structured call guide has a place.
Objection handling is easy as you’ve probably heard it before. Regardless of industry sector, they generally fit the same pattern. We can buy the same cheaper elsewhere, we’re happy with supplier B, we haven’t got any money etc. Our audio CD guides you through how to handle this.
Good strong, concise, clear reason statements are vital to good telesales and telemarketing calls. Once through to the elusive decision-maker you want to make the call count. Grab and then keep their attention with your thought out reason statement.
Effective telesales call openings are based around 3 key elements. To Market telesales and telemarketing training covers the importance of the 3 strand intro, the reason statement and good questioning skills.
How to make your low value product stand out. You may encounter apathy as prospects consider your product too low value to give it much brain space. Develop attention grabbing hooks and use specific facts and data where you can.
Develop more persuasive scripts and call guides for your telesales and telemarketing by using specific examples. Avoid generalities, and give them facts instead. They will listen more attentively and you’ll be more persuasive.