Customer Service training – elevator speech. Customer Service training courses in Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.
The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton. She wrote “My tip is treat everyone as you would wish to be treated yourself. This has stood me in good stead since the course and it is…
Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this instance I refused, based on the fact listening to her monotone voice was a little short of depressing. The moral of the story is always smile whilst your talking to a customer and it reflects in your voice.
Having a positive attitude when dealing with customers is key to success. Whether you deal with customers in a customer service environment or you are in telesales or telemarketing, your attitude will be noticed on both a conscious and sub-conscious level.
The value of smiling when in customer service. A smile is free
If you’ve promised to call back at a specific time, do so. They will be impressed with your professionalism. Customer Services Training Courses run by To Market.