When designing your customer service process, or when you’re offering customer service yourself, use a bit of common sense. We’re all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !
1 day business development seminar for business owners and is fully funded in the East of England, the Eastern Counties including Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire and Hertfordshire. Titled “how to win and keep more business”
Seminar will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
Fully funded 1 day business development seminar – Birmingham West Midlands now launched for business owner managers and directors. Titled “How to win and keep more business.” Covers elements of selling, customer service and team motivation – in fact everything you need to keep your company ahead of your competition and winning more business.
One day fully funded business development seminar about to be run for owner managers in the East Midlands. Titled “How to win and keep more business”
Covers elements of sales, customer service and how to motivate your team to build better customer relationships. You will pick up ideas from other people like you (who also run their own businesses) so good opportunities to network with like-minded people.
Free business growth seminar in Rugeley West Midlands May 2009 including how to build your business using the telephone. Telesales, telemarketing technques, exceptional customer service all covered, plus website design and development, building a website and business excellence. Birmingham, Wolverhampton, Walsall, Nuneaton, Hinckley, Tamworth, Cannock, Lichfield, West Midlands
Telephone skills training for companies in the plastics and plastic packaging markets. To Market provides customer service, telemarketing and telesales training courses for companies looking to grow their sales and focus on exceptional customer service.
Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire – ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.
Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.
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available benchmarking customer service teams, customer service team assessment, customer service training need analysis, customer service team healthcheck, customer service independent team assessment available in Northamptonshire,Leicester,Hemel Hempstead,Milton Keynes,Coventry, Birmingham, Peterborough, St Ives, Newmarket, Cambridge, Corby, Kettering, Wellingborough, Northampton
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