Sales mistakes to avoid – 5 bad habits
5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you more often. Take the long term view.
How to build up the decision-making unit
Building up your knowledge about the decision-making unit within your client accounts is important to help keep your competitors out. Otherwise you’re vulnerable if one day your key contact leaves. On a recent course we discussed some ideas to help you keep in with your customer accounts.
Telephone skills masterclass 29th & 30th August 2018 – Northampton
Telephone skills masterclass – 2 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
The 5 main pitfalls in written communication to customers
Written communication is important too. Make sure you avoid the common traps in customer communication and ensure that the customer service you offer always delivers on your promises. If you love your customers it shows!
Telephone skills masterclass 27th April 2017 – Northampton
Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
Outbound telemarketing is back in fashion
Outbound telemarketing is back in fashion. As B2B marketers find out that inbound marketing models featuring social media, eflyers and websites aren’t the total answer to their prayers, so outbound telemarketing comes back into vogue. With highly personalised one to one communication – no other form of contact offers such a great way of learning about customer wants and needs.
Want to sell more?
Sell More. We all want to, but it’s not always that easy to build sales momentum. How are you doing with these 10 areas of marketing? Between them they could be stifling growth or stimulating it. By using a network of clever specialists you can help identify what is holding you back.
Telephone skills masterclass 10th May 2016 – Birmingham
Telephone skills masterclass – 1 day training course in Birmingham covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
Why high pressure selling doesn’t work
Hard sell doesn’t work in business to business markets. We explain why it only appears if companies sell to consumers. B2B and B2C are very different types of selling. B2B must be honest and ethical.
Tips on rapport building over the phone
Tips on rapport building. This is a bit like tips on being a nice person. However building trust and integrity with your contacts is vital to build long-term sales relationships with them. And there are no easy solutions either.