Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.
Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help them. More tips on appointment making for telemarketing and lead generation teams as well as field based sales teams here.
Getting past the gatekeeper is an occupational hazard for anyone making outbound calls : telesales, telemarketing or field sales. There are many tips posted elsewhere on this blog but here I suggest a change of attitude, a change of approach may help.
3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over the phone. Here are some of our ideas to help.
Telemarketing has a place in the marketing mix for growing business to business companies. It offers a higher quality of contact and market place feedback than any other type of contact than face to face sales. And yet it’s a lot cheaper.
5 top tips for leaving voicemail messages. Tips for telesales and telemarketing teams. Dealing with the dreaded voicemail. Should you leave a message or not? Sometimes you should, sometimes not.
Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.
April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint handling, generation of new business are key components of success for any organisation. Our programmes are designed to fit whether you have a budget of £35 or £35,000. Invest in your team, and give them the springboard to help grown your business.
Selling benefits on the phone rather than waffling on about features is key to success. Develop words and an approach which sounds relevant, thought provoking and beneficial for them. Also use creative and imaginative language to lift the tone of what you’re offering. The first few seconds are vital and so getting their attention early on makes everything a lot easier.
10 of our top tips on getting past the gatekeeper, from a recent telesales course in Leicester. Some will work better than others for you, and different situations will require different remedies. Nevertheless getting past the gatekeeper is an occupational hazard for telesales, telemarketing and other people developing new business in B2B markets.