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  • About Us
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    • Sales Managers & Directors
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    Training
    • Bite-sized sales training online
    • Online sales training – One day sales communications course
  • Top Tips
  • Testimonials
  • Blog
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Daily Archives: August 19, 2021

Directing the conversation – an easy 2 stage process

communication skills, Complaint handling, telephone techniques, telesales team management, training programmesBy AndrewAugust 19, 2021

Directing the conversation is an important skill on the phone when communicating with customers. In this module we show you how to use the very compact 2 stage process.

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