The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton. She wrote “My tip is treat everyone as you would wish to be treated yourself. This has stood me in good stead since the course and it is making dealing with the public so much more rewarding.” Can’t argue with that ! The training courses cover this in more detail. They are held across the Midlands : Birmingham, Leicester, Northampton, Cambridge, Milton Keynes, Corby, Kettering, Wellingborough, Solihull.