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Visitor Blog
Telesales, telemarketing and customer service tips and advice from other visitors to this site
Have you got something to contribute? Share your experience.
Proactive Telesales
I have had over 20 years experience as a telemarketeer both in Recruitment and hard cold appointment making. My experience is not to waste time being fobbed off with sending information or even sending email info...if they are interested in what you have to say they will make an appointment there and then!
Submitted by: Nicola Davies 27/02/2008 13:07
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Customers like to say yes
The most natural thing is to want to say yes when somoeone asks you a question. We all like to please I think.
I was away staying in a hotel in Warrington (while training), and I was about coming to the end of my meal. I'd had a bottle of beer and couldn't decide whether to have another one or not. The waitress came by and said "Are you ok for drinks ?" I instinctively said "Yes." There it was, the word was out and she was gone. I realised that if she'd asked the same question in a different way the outcome would have been different too. She could have said "Can I get you another beer ?" to which I'd have said "Yes !" and an extra sale would have been made. I wonder how many sales opportunities are missed because of this !
Submitted by: Andrew Seaward 26/11/2007 13:30
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Remember to call back
If you've promised to call back at a specific time, do so.
They will be impressed with your professionalism.
Submitted by: Adam 19/11/2007 11:23
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Be polite!
Most sales people are too pushy!
Being polite to whoever answers the phone will get you better results.
Submitted by: Adam 18/11/2007 17:31
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" Too true."
Submitted by: Pete 03/12/2007 12:26
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" It's amazing how many sales people break this rule. "
Submitted by: Dave 03/12/2007 12:09
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