Telesales & Telemarketing Training

Some fun and involving training to help develop the skills of your telephone based team

 “You really have three choices as a manager. First you can hire winners. They are hard to find and they cost money. Or second, if you can’t find a winner, you can hire someone with the potential to be a winner. Then you systematically train that person to become a winner. If you are not willing to do either of the first two (and I am continually amazed at the number of managers who won’t spend the money to hire a winner or take the time to train someone to become a winner), then there is only the third choice left – prayer.” From the One Minute Manager (Kenneth Blanchard & Spencer Johnson)

The people in your telesales or telemarketing team spend more time talking to your customers and prospects than anybody else in your company. In spite of this typically organisations spend considerably less on training their phone based personnel than they do on their field based team.   

In spite of your investment in developing your products and services, it is often your sales people that make the biggest difference. We all like to buy from people we like. The skills that your people need are the same across all industries. We’ve recently worked with I.T. sales in Northamptonshire, automotive sales teams in Milton Keynes, service sector sales teams in Cambridge, a metal manufacturer in Birmingham, and carried out sales training for a business supplies company in Kettering.

So your telesales or telemarketing team play an important part in driving your business forward.  Investing in them and their sales skills is a good way of underlining your commitment to the ongoing development of the company.

Whether you want training for 1 or 60 people, we have programmes to suit. Download a copy of a typical 2 day in-house telesales training course schedule.

In-house courses can be run for any number of people on your premises at dates to suit you. Alternatively, open courses are great if you have just a few people for training. Your employees learn alongside people in other companies and industries. These are run at suitable venues arranged by us. Courses are often run for telemarketing, telesales, internal sales, sales administrators and sales coordinators : in fact anyone who spends time talking to and persuading customers !”

Case Study

“I was looking for some telephone skills training to help develop our contact centre team. We have a great team, but in our ever more competitive marketplace I was determined that the team should step it up to the next level and convert more sales opportunities.

We commissioned To Market to run a 2 day training course for our entire team, and I must say that the feedback from the team about the course has been excellent. We have also been working on other developments to systems and process, but early signs are very encouraging. Our team has produced 100 sales per week on average in the 4 weeks since training. In the 4 weeks before training they produced an average of 60-70 sales per week. Certainly a 50% increase in results is great !

The training has helped build confidence for individuals and I’ve noticed that they’ve become better at objection handling. They have also become more aware of what they say and how they say it. This is a great improvement after just 2 days.”

Paul Lowe – Motor Group – Midlands