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Spread the cost of your telemarketing training programme

By andrew on September 10, 2012

Spread the cost of your telemarketing, telesales or customer service training programme. Hardly a new idea we admit, but one we’re talking about to an increasing number of clients at the moment.

The old conundrum of knowing you need training to gain more customers and more sales to improve the top line, counterbalanced with the need to limit spending and keep the accountants happy. What to do?

We’re always happy to discuss a client’s needs and if this is the sticky situation you’re in we may be able to help.

We’re happy to talk to you about a set monthly fee. Usually set over a 12 month period, you can have the whole programme with a static fee. This should help keen the bean-counters happy and makes it easier to budget.

Furthermore, we appreciate you may also need most of the programme early on, so we’re prepared to do that too. You get the benefit of our programme early on, while the payments catch up during the year. A sort of buy now, pay later type of scheme. Neat huh?

Every programme we run for a client is bespoke so your programme could include ;

  • Classroom training on site for groups of up to 6 at a time
  • Team audits before and after training  (to benchmark your team pre-training) http://www.tomarket.co.uk/teamaudits/
  • Remote evaluation of your recorded calls
  • One to one coaching
  • Access to our audio CD products through www.associatedlearningsystems.co.uk to help you train some of your team up to run some training sessions in the future, lessening your dependence on us long-term
  • Ideas and input on management topics such as targeting, campaigns and team motivation.

Loads in fact!

If you’d like to explore this idea further and you want to invest in training and development for your team, but you can’t meet all the investment up front, we may have some ideas for you.

To Market specialises in training for customer service, telemarketing and telesales teams in Birmingham, Leicester, Coventry, Derby, Nottingham, Northampton, Daventry, Bedford, Milton Keynes, Wellingborough, Kettering, Corby, Oakham, Uppingham, Stratford, Leamington Spa, Warwick, Peterborough, Newmarket, Cambridge and Bury St Edmunds. Contact us info@tomarket.co.uk or on 01858 461148. We’ll have the calculator ready!

 


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