Don’t hire a new telesales manager yet !
Many companies are in the situation where they want to develop a more effective telesales or telemarketing team, but don’t necessarily want to commit to spending £40,000 a year that it would cost to secure a quality manager.
Furthermore the economy is fragile and so you want to maintain flexibility. A great and increasingly popular solution is to hire a quality telesales manager on a short term contract. And if you can negotiate a flexible and open agreement where you’re not even committed to them for as long as a year then so much the better !
By agreeing to take on someone with a track record in successful telephone team management you can improve your own systems and processes so that after they’re gone, you can run the systems yourselves. Often a team leader or supervisor can look after the team on a day to day basis and they might only be costing you £20,000 a year.
Our advice on beefing up the telesales management in your company is that you should expect a good telesales manager to help you with such varied issues as ;
- Advice on your team’s callpots. Do you have enough names, too many, about right ?
- A check on your database quality. The best sales team will struggle and get demotivated if they’re working poor quality leads.
- Input into setting up some effective KPIs and management reporting systems. This gives you complete control then. Disciplinary procedures rely on evidence. Underperformers must know they’re underperforming.
- Advice on how to set up and run easy incentives schemes
- Help integrating incentives into company campaigns
- Added value in terms of general marketing advice on things such as your website. Optimising it so that it brings in more visitors is straightforward, it just takes some time and dedication.
If the idea of hiring in an interim telesales or telemarketing manager is something that appeals to you, feel free to contact us on 01858 461148 for some tips and advice. Alternatively go to Associated Learning Systems site where you will find an audio CD on the topic of how to set up and manage an effective telephone team. Click through here http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=2
We have worked with companies in many areas including ; Leicester, Northampton, Market Harborough, Corby, Wellingborough, Kettering, Lutterworth, Cambridge, Daventry, Coventry, Rugby, Melton Mowbray, Uppingham, and Oakham