Carrying out a live audit on your customer service or telesales team
When was the last time you had an audit done on the communications skills of your customer service or telesales team? Maybe it’s part of your job, or maybe it’s someone else’s. Either way managers and directors often tell us that it just never gets done. It never becomes that number one job.
There are many advantages to having someone external come and do it for you. You might expect us to say that! First it will ensure the job gets done. And typically it only needs to take a couple of hours.
Second, because we run many team audits, we have some comparisons in mind when we’re viewing your team and assessing how they go about their job. Effectively then we can benchmark your telesales, telemarketing or customer service team against others we’ve seen.
For just a few hundred pounds, you can have an independent unfiltered report on your team. And just think, if you get just 1 or 2 new ideas that you implement it is likely to repay our investment many times over.
2 hour on-site team audit
During our time on-site with your team, we’ll be sitting alongside some of the members of your team and keeping an ear out for ;
- Call structure
- Communication skills
If you want an example of what a report might look like and the subjects covered you can download one from the website by following the link to team audits downloads.
If you book a team audit and it is carried out, invoiced and paid for before 31st October 2015 we will refund you half of what you spend against a training programme before the end of 2015. Typically this will save you around £200 against a training programme. Please enquire for further details.
To Market carries out training courses and team audits around the Midlands and Eastern England : in Birmingham, Derby, Coventry, Nottingham, Leicester, Milton Keynes, Bedford, Rugby, Daventry, Northampton, Corby, Kettering, Wellingborough, Peterborough, Newmarket, Cambridge, St. Ives, Huntingdon, Bury St. Edmunds, Kings Lynn as well as wider parts of the East and West Midlands.
For more details about YOUR team audit, contact us via e-mail on firstname.lastname@example.org or by phone on 01858 461148