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How about an audit on your internal sales team?

By andrew on March 22, 2019

How about an audit on your internal sales team?

Your team is doing ok, probably. But you’re here because you’re keen to help develop their skills further. Common areas for development I find are;

  • Upselling. Your customer calls to enquire about product A, but how often do the people in your team find out about other complimentary products and services? There are many opportunities within the calls you receive.
  • Delivering bad news. OK, so the customer can’t have what they want at the time they want it. But how do your team members communicate this back to the customer?

The vast majority of training programmes To Market runs start with the 2 hour onsite pre-course team audit.

You can commission this of course while you’re making up your mind about what shape you want the training to take for them.

In just 2 hours, we can get a good idea about how your team works and about the skill set of the people within it.

What is a team audit? 

It takes place over just 2 hours on-site. I come along and sit with 4 members of your team for 2 hours, so that’s about 30 minutes each. So it doesn’t require anyone to take any time out of the business. It’s non-invasive. After that, you can select either a verbal debrief where I will talk through my observations, or for a few pounds more I will go away and prepare you a written report too.

OK, how much? 

The bottom line. The most popular version is with the addition of the written report. That is £449 + VAT. The version without the written report, but with a verbal debrief is £349 + VAT. There may be a little extra to cover fuel depending on where you are. 

If you’re ready to book the exercise, simply drop in a few details here.

How will it help? 

I’ve worked with clients phone teams for over 18 years, and prior to that I managed teams for a number of years. Consequently I have a lot of experience working with phone teams : telesales, telemarketing, internal sales and customer service.

Although 2 hours doesn’t sound like long, it can be highly useful. Often without individuals in the teams necessarily aware of what we can learn by sitting with them. I’m interested in such items as

  • How much energy there is in their voice when talking to customers
  • How they come across to customers
  • Their use of language
  • How they structure their calls
  • Their personal working style and organisation
  • The computer system and environment

By the time 2 hours is up, a lot will have been learned. The other benefit of course, is that for the clients who book this as the first stage of a training programme, it means that the team members will have met the trainer before the programme starts proper. A number of clients tell me that this is a significant benefit.

You can find out more about team audits on the website here.

And if you want to book a team audit for your team, drop us some details here.

To Market can be booked to listen your telemarketing, telesales or customer service team across the Midlands, in Birmingham, Coventry, Leamington Spa, Nottingham, Derby, Leicester, Milton Keynes, Bedford, Northampton, Kettering, Corby, Wellingborough, Cambridge, Newmarket, Peterborough, Bury St Edmunds and the whole of the West and East Midlands. Call us today on 01858 461148 or e-mail info@tomarket.co.uk

 

 

 


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