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Telemetrics

Measuring an outbound phone team

A great and simple system to help you understand the performance profile of each individual person in your team

Running an outbound team is a demanding job. And as with any volume driven task, it is useful to have some key performance indicators (KPIs). Many companies know what each team member is generating in terms of output (orders, units, appointments etc) but have less understanding of how the results are achieved. This makes it difficult to know how to give specific and personalised help. Telemetrics is an easy to administer system to allow both phoners and managers to understand each person’s results profile. It will tell you something about hard work, persistence, skill and overall success.

So by investing a bit in Telemetrics it can give you a more professional approach to managing and motivating your phone team.

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