Telesales and Customer Service Training

"The greatest discovery of my generation is that a human being can alter his life by altering his attitude"
William James

Call us to find out more about our training courses

Email enquiries@tomarket.co.uk

July 09 2008

Forthcoming Courses

2 day Telesales - Masterclass
Leicestershire
20 & 21 Aug

Customer Service - Masterclass 2 day course
3 & 4 Sept - Northants

Phone team managers course - 2 days - Midlands
8 & 9 Sept

Telephone skills ONE day course
early September - register for more details

>More about our courses

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A great and simple system to help you understand the performance profile of each individual person in your team

Download audio clip

Measuring an outbound phone team - audio clip - 2.5 mins

Running an outbound team is a demanding job. And as with any volume driven task, it is useful to have some key performance indicators (KPIs). Many companies know what each team member is generating in terms of output (orders, units, appointments etc) but have less understanding of how the results are achieved. This makes it difficult to know how to give specific and personalised help. Telemetrics is an easy to administer system to allow both phoners and managers to understand each person's results profile. It will tell you something about hard work, persistence, skill and overall success.

So by investing a bit in Telemetrics it can give you a more professional approach to managing and motivating your phone team.

" Life without Telemetrics is like driving a car without a dashboard!"

 

Free Telemetrics Trial

We can give you a demonstration of how telemetrics works by giving you some FREE analysis on your own team’s figures ! Just input the data into the form and we will send you back some graphical analysis in Excel. Click here for a free trial.

Case Study

Client: Construction supplier - Cambs

“ I was keen to really push on with my telephone sales team as they are our only route to market. I wanted to give them more structure to their sales role as well as letting them know that they are working for a clued up, professional company. Consequently I was interested in the idea of telemetrics to give us a clearer idea of how each person performs.

We have now done a number of things including introducing telemetrics, which allow us to sit down and review each person’s performance one to one on a monthly basis. They are clearer on what is expected of them, and as a result sales have increased 30% this year.

And an interesting by-product is that as a result of introducing some clear systems for measuring performance, the weakest member of the team who was difficult to motivate decided to leave. I am convinced he felt he had nowhere he could hide anymore.”

Mark Read – Managing Director

 

Specialists in the Development & Training of Telephone based teams

Web designer Abbey Park