A great and simple system to help you understand the performance profile of each individual person in your team

Running an outbound team is a demanding job. And as with any volume driven task, it is useful to have some key performance indicators (KPIs). Many companies know what each team member is generating in terms of output (orders, units, appointments etc) but have less understanding of how the results are achieved. This makes it difficult to know how to give specific and personalised help. Telemetrics is an easy to administer system to allow both phoners and managers to understand each person's results profile. It will tell you something about hard work, persistence, skill and overall success.

So by investing a bit in Telemetrics it can give you a more professional approach to managing and motivating your phone team.

" Life without Telemetrics is like driving a car without a dashboard!"

Case Study

Client: Construction supplier - Cambs

“ I was keen to really push on with my telephone sales team as they are our only route to market. I wanted to give them more structure to their sales role as well as letting them know that they are working for a clued up, professional company. Consequently I was interested in the idea of telemetrics to give us a clearer idea of how each person performs.

We have now done a number of things including introducing telemetrics, which allow us to sit down and review each person’s performance one to one on a monthly basis. They are clearer on what is expected of them, and as a result sales have increased 30% this year.

And an interesting by-product is that as a result of introducing some clear systems for measuring performance, the weakest member of the team who was difficult to motivate decided to leave. I am convinced he felt he had nowhere he could hide anymore.”

Mark Read – Managing Director