Telesales and Customer Service Training

"Everyone lives by selling something"
Robert Louis Stevenson

Call us to find out more about our training courses

Email enquiries@tomarket.co.uk

July 29 2010

Forthcoming Courses

Telesales - Masterclass 2 day course
26th - 27th July 2010 - Leicestershire

2 day Customer Service - Masterclass
Northamptonshire
24th - 25th August 2010

Appointment setting for field sales - One day course - Birmingham Leicester Cambridge
August & September 2010

>More about our courses

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If you’re interested in receiving some FREE top tips plus news on all the latest products and course details, just sign up to our tips newsletter today.

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Telemetrics Free Trial

We’ll prepare you some analysis of your own team’s data – so it will be real life and you can see the comparative performance of each member of your very own team. So fill in the boxes below – it really is easy !

We just need 4 bits of information from you.

  1. Put the name of each person in the team in the left column
  2. Enter the total number of hours they spent on the phone over the period. This may be a week, or perhaps a month. Daily results are a bit unreliable !
  3. Enter the number of calls where they got through to the decision-maker (because these are the only real selling opportunities)
  4. Finally tell us their total results. Depending on your business this may be appointments or sales, or qualified sales leads. Just enter whatever you measure them on.

 If you are having difficulties with any of this – just call us on 01858 461148.

Your Contact Details

     

Name:

Email:

Your Teams Data

       

Name

Total hours phoned

Total diallings

Total  Decisionmakers

Total Results

       

 

Specialists in the Development & Training of Telephone based teams

Web designer Abbey Park