Telesales and Customer Service Training

"You will never find time for anything. If you want time you must make it."
Charles Burton

Call us to find out more about our training courses

Email enquiries@tomarket.co.uk

August 28 2008

Forthcoming Courses

2 day Telesales - Masterclass
Leicestershire
15 & 16 Oct

Customer Service - Masterclass 2 day course
1 & 2 Oct - Northants

Phone team managers course - 2 days - Midlands
20 & 21 Oct

Telephone skills ONE day course
early September - register for more details

>More about our courses

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Telemetrics Free Trial

We’ll prepare you some analysis of your own team’s data – so it will be real life and you can see the comparative performance of each member of your very own team. So fill in the boxes below – it really is easy !

We just need 4 bits of information from you.

  1. Put the name of each person in the team in the left column
  2. Enter the total number of hours they spent on the phone over the period. This may be a week, or perhaps a month. Daily results are a bit unreliable !
  3. Enter the number of calls where they got through to the decision-maker (because these are the only real selling opportunities)
  4. Finally tell us their total results. Depending on your business this may be appointments or sales, or qualified sales leads. Just enter whatever you measure them on.

 If you are having difficulties with any of this – just call us on 01858 461148.

Your Contact Details

     

Name:

Email:

Your Teams Data

       

Name

Total hours phoned

Total diallings

Total  Decisionmakers

Total Results

       

 

Specialists in the Development & Training of Telephone based teams

Web designer Abbey Park