We’ll give you some ideas in 2 hours on how you can improve the performance of your team.

We are able to offer you a team audit where we come in and listen to your telephone team while they work. You will have a view on how successful your team is in isolation, but how do they compare with other teams in other industries?

An audit of your team can be useful for a number of reasons. Typically these might be ;

• To get an independent view of your team and its performance.
• Team evaluation prior to training in order to identify key issues which need to be covered.
• To get someone externally to spend some time with the team, when it can be difficult to find the time to do it yourself.
• To carry out some specific troubleshooting, (i.e. to get an unbiased view on each individual)

A Team Audit may also help with:

• benchmarking
• team development ideas

An audit also gives benefit as it signals to the group that you're interested in it's ongoing development and progression.

Case Study

"Fantastic report. Really appreciated."
Martyn Fuller
Environmental services industry 

Client: Disaster recovery – West Midlands

“My team had undergone some changes. I had a number of new people as well as some old hands with a considerable amount of experience. I believe that it is useful to listen in to your phone team – but you know how it is, I just never seemed to get the time. So I was particularly keen to get some unbiased feedback on how they were doing. The team audit seemed like a good idea.

I was amazed how much you noticed in just a couple of hours with us. Some of the points you reported on I kind of knew but it was good to have it reinforced. Furthermore you picked up on some things I hadn’t even noticed, and you did a good job of identifying some potential problem areas we may face in the future.

I am about to change companies and am already keen on the idea of getting you to carry out an audit on my new phone team when I arrive.”

Poppy Sanghera – Telemarketing Manager