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Tagged in telesales

5 qualities of a top telemarketer

By andrew on April 26, 2019

Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.

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Customers like to say yes

By andrew on April 6, 2019

Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.

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You can tell more than 40 things about somebody from as little as 6 words

By andrew on February 8, 2019

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

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How you can tell 40 plus things about somebody from as little as 6 words

By andrew on February 5, 2016

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

Read More about How you can tell 40 plus things about somebody from as little as 6 words

5 qualities of a great telemarketer

By andrew on April 21, 2015

Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.

Read More about 5 qualities of a great telemarketer

Customer profiling – finding customers in difficult economic times

By andrew on July 8, 2009

The importance of customer profiling is key as finding customers in difficult economic times can be challenging. profile other companies who are similar. If for instance you have a couple of key customers or clients in plastic packaging or fine chemicals distribution or the public sector such as councils, it may be that companies in this sector are spending at the moment, and/or doing well.

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Identifying needs

By andrew on April 22, 2008

Free advice and tips on identifying needs with customers on the telephone

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Remember to call back

By admin on

If you’ve promised to call back at a specific time, do so. They will be impressed with your professionalism. Customer Services Training Courses run by To Market

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Customers like to say yes

By andrew on April 21, 2008

Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.

Read More about Customers like to say yes
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