Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.
Tagged in telesales techniques
Hard sell doesn’t work in business to business markets. We explain why it only appears if companies sell to consumers. B2B and B2C are very different types of selling. B2B must be honest and ethical.
Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they give us all a bad name. Here, we set out some of the main factors to consider when preparing yourself for effective outbound calls.
Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.
How to engage your sales prospect in 2 easy sentences is about ensuring your message or spiel (aargh) is delivered with their thoughts and perspective in mind. Hold back on telling them how wonderful your company and it’s products are, and how much you know. It’s not what they want to know.
7 top tips to help face up to cold call fear. Cold calls for telesales, telemarketing and sales people are a key part of building the business. Not everyone takes on this role eagerly and so here we’ve set down 7 tips that we hope will help.
How to make telesales scripts work for you. Make them flexible, train the team in how to go off-script and ensure you have a good call structure. Just as you wouldn’t plan a meeting without an agenda, or a long journey without a map, so a good structured call guide has a place.
A 3 CD set on how to sell effectively on the phone. And on a 3 for 2 deal. Less than £70 and you get the full story : how to identify what your customer wants, how to open and get the call off on the right foot, and the 3rd CD covers dealing with humans!
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.
How to make your low value product stand out. You may encounter apathy as prospects consider your product too low value to give it much brain space. Develop attention grabbing hooks and use specific facts and data where you can.