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Tagged in telesales team management

Selling is all about activity

By andrew on July 16, 2019

Selling is about activity. When running or helping companies manage their telesales or telemarketing teams more effectively, we have a simple 4 part KPI. Activity tells you a lot and is the key ingredient to creating more sales opportunities.

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Telephone team managers course – 2nd & 3rd July 2014

By andrew on May 30, 2014

Telephone team manager supervisor team leader training – 2nd & 3rd July 2014. Specially designed training course for all phone team supervisors in customer service, internal sales, telesales, telemarketing, contact centre, and call centre. Share 2 days with some other like minded people in an engaging, interactive course.

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Don’t recruit a new telemarketing manager yet

By andrew on September 28, 2012

Hiring an interim telemarketing or telesales manager can be a more cost effective recruitment solution than going to the expense of recruiting a new full-time telesales or telemarketing manager. It is a more flexible solution too as you avoid much of the statutory regulations and are not committed to paying someone for turning up.

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Effective telesales openers

By andrew on July 13, 2012

Effective telesales call openings are based around 3 key elements. To Market telesales and telemarketing training covers the importance of the 3 strand intro, the reason statement and good questioning skills.

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Turning inbound phone teams into outbound teams

By andrew on February 13, 2012

Turning inbound customer service and internal sales teams into outbound teams is something you may be considering. It’s common these days, but it’s potentially challenging. You’re paying your team to sit there, but they are taking less calls than they used to. And they’re used to talking to customers after all aren’t they? However recognise that this transition is not as easy as it might first appear.

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Get all your sales quotes out within 48 hours

By andrew on January 24, 2012

Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure you perform to this standard and demand it of others if you’re the manager. What’s the worst that will happen? You just might win some more orders. Find out how it makes it easier for you too.

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How to be an effective phone team manager – some free tips

By andrew on November 1, 2010

How to be an effective phone team manager – some free tips. Great ideas came out of a recent course we ran for a team of telephone team managers in Birmingham. We run courses for telesales, telemarketing, customer service and internal sales team managers, supervisors and team leaders and we enjoy seeing buckletloads of good ideas coming out. Here are some top tips – some great advice from the participants.

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The magic ingredient that will help you get on in life – ENTHUSIASM

By andrew on June 25, 2010

Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about you from the first 6 words of a telephone conversation. Make sure your energy level and enthusiasm give the right image.

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