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Tagged in telesales team audits

Book an audit on your telesales team

By andrew on January 4, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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Carrying out a live audit on your customer service or telesales team

By andrew on August 10, 2018

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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Quick 2 hour onsite team audit on your phone team

By andrew on June 28, 2018

Start your training with a light-touch exercise – a quick 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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How about an audit on your internal sales team?

By andrew on March 22, 2018

A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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3 reasons to have your phone team’s skills audited

By andrew on April 10, 2012

3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your telephone based team – telesales, telemarketing, customer service or internal sales. An easy exercise to develop your team and customer relationships.

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Telesales training for office interior companies

By andrew on November 25, 2009

Benchmarking and telephone skills training for teams in office interior, refit, office refurbishment industries. Training and development programme starts with a team audit where we benchmark your team.

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