A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.
Tagged in telephone team management
Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort constructing your working processes around keeping your team happy, motivated and on-message. It’ll make your life easier!
A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.
5 top tips for setting up your own in-house telesales team.
Keeping your telesales or telemarketing team motivated. Here are 7 top tips. The value of caring for your team, training, scripting (yes really), limiting the admin, setting and monitoring KPIs are all explained here.
Management tips. Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others.
How to be an effective phone team manager – some free tips. Great ideas came out of a recent course we ran for a team of telephone team managers in Birmingham. We run courses for telesales, telemarketing, customer service and internal sales team managers, supervisors and team leaders and we enjoy seeing buckletloads of good ideas coming out. Here are some top tips – some great advice from the participants.
If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business systems that will help them with the ongoing managment of the team. We can help with this. KPIs, commission schemes, checking database quality. You name it, we’ve spent many years doing it !
Advice on why not to hire a new telesales manager. If you’re currently looking to build up the telesales or telemarketing function in your company, you may be looking at recruiting a new telesales manager. Alternatively you may be looking to recruit one who has left. However there is a flexible alternative.
What is the difference between commission and bonus ? A question we frequently get asked by clients. Not only what is the difference, but equally importantly, “do we need both of them ?” and “how can we use them both to motivate our team in different ways ?”