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Tagged in telemarketing training

How to make more of call recordings – training ideas

By andrew on November 28, 2016

Use some recorded calls to help in the training of your telesales or telemarketing team. I can listen to the calls remotely and then run a bespoke and clearly tailored training session with your team and manager.

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Outbound telephone prospecting is back in fashion

By andrew on November 10, 2016

Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So you can count all of it, and look for changes over time. Working backwards you can see what input you need to generate what output.

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Why keeping your telemarketing team happy matters

By andrew on January 6, 2016

Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort constructing your working processes around keeping your team happy, motivated and on-message. It’ll make your life easier!

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7 steps to close the sale

By andrew on April 15, 2015

7 things to help you close that sale. 7 of the key things to be conscious of when trying to win the order from the customer over the phone. You communication skills can be better than others and this will ensure you win, they lose.

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Telesales skills course – 17th & 18th March 2015 – Leicester Northampton

By andrew on February 5, 2015

Telesales & telemarketing masterclass coming up soon on March 17th & 18th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

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Birmingham – telesales mini masterclass 1 day – 10th June 2014

By andrew on May 20, 2014

Telesales training masterclass. 1 day in Birmingham. Tuesday 10th June. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working on the power of vocal tone, getting past the gatekeeper, and the structure of the sales call : powerful openings, benefit selling, closing and spotting buying signals.

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Cambridge – telesales mini masterclass 1 day – Wednesday 18th June 2014

By andrew on May 12, 2014

Telesales training masterclass. 1 day in Cambridge. Wednesday 18th June. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working on the power of vocal tone, getting past the gatekeeper, and the structure of the sales call : powerful openings, benefit selling, closing and spotting buying signals.

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To Market telephone skills training – how we charge

By andrew on July 3, 2013

To Market offers telephone skills training for a range of telephone based teams – ideally suited to customer service, telemarketing, telesales, internal sales and customer care teams. Our fee scales are based on a number of factors such as where in the UK you’re located, the number of people you want to include on training and of course the material you want covered. We’re happy to quote you over the phone.

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Spread the cost of your telemarketing training programme

By andrew on September 10, 2012

To Market now offers telemarketing, telesales and customer service training packages on a sort of buy now pay later type of scheme. You can choose to spread the investment in training their staff over periods up to 12 months. You get the training you want to invest in quickly while being able to manage the programme for a set monthly fee to help budgeting.

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