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Tagged in selling on the telephone

How to use audio CDs for telephone skills training

By andrew on July 2, 2019

Telephone skills training ideas on audio CD. Covering telephone selling, appointment setting, customer service and a host of verbal communication skills : top tips on listening, questioning, how to avoid mixed messages directing the conversation and other key rapport building skills

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It’s amazing how often quotes aren’t followed up

By andrew on November 13, 2018

It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today, make sure it’s those you’ve sent quotes to. Also you want a reasonable return on the amount of time you’ve invested in preparing the proposal. That’s reasonable. Remember to use a number of methods of contact.

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Benefit selling on the phone – Make sure you do

By andrew on March 17, 2015

Selling benefits on the phone rather than waffling on about features is key to success. Develop words and an approach which sounds relevant, thought provoking and beneficial for them. Also use creative and imaginative language to lift the tone of what you’re offering. The first few seconds are vital and so getting their attention early on makes everything a lot easier.

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Telephone selling in commodity markets – ask for the order

By andrew on November 26, 2010

Commodity selling presents certain challenges. Customers are only after one thing – the lowest price. Make sure when you quote you also ALWAYS ask for the order. The worst thing that will happen is they say No. And they might just say yes.

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Telesales masterclass – 14th & 15th December 2010

By andrew on November 9, 2010

2 day masterclass for all telemarketing and telesales personnel. In 2 days we’ll guide you through the most effective ways to sell more to more people more often. We’ll cover listening skills, questioning, how to use your voice, objection handling, how to direct the conversation etc.

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Questions really are the answer

By andrew on January 6, 2010

Questions really are the answer. It is true that good and effective questioning skills are key to building good relationships with your customers and prospects. And remember that everyone is a customer, it’s just that some of them haven’t bought from you yet !

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Telesales training masterclass – 9th & 10th September 2009 – Leicester, Northampton, Coventry

By andrew on February 25, 2009

Telesales masterclass on 9th & 10th September. Course ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire. 2 day course in Market Harborough covering identifying needs, closing the sale, overcoming objections, probing,opening the sales call

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Telesales training course – Corby 22nd January 2009

By andrew on January 13, 2009

Telesales training Corby, Northamptonshire telesales training X telesales masterclass X telephone techniques training X selling on the telephone X getting past gatekeepers X overcoming objections on the telephone X telephone skills X teleselling for Corby, Kettering, Peterborough, Leicestershire, Wellingborough, Northampton, Northamptonshire, Cambridge

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