Telephone skills training ideas on audio CD. Covering telephone selling, appointment setting, customer service and a host of verbal communication skills : top tips on listening, questioning, how to avoid mixed messages directing the conversation and other key rapport building skills
Tagged in selling on the telephone
It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today, make sure it’s those you’ve sent quotes to. Also you want a reasonable return on the amount of time you’ve invested in preparing the proposal. That’s reasonable. Remember to use a number of methods of contact.
Selling benefits on the phone rather than waffling on about features is key to success. Develop words and an approach which sounds relevant, thought provoking and beneficial for them. Also use creative and imaginative language to lift the tone of what you’re offering. The first few seconds are vital and so getting their attention early on makes everything a lot easier.
Commodity selling presents certain challenges. Customers are only after one thing – the lowest price. Make sure when you quote you also ALWAYS ask for the order. The worst thing that will happen is they say No. And they might just say yes.
2 day masterclass for all telemarketing and telesales personnel. In 2 days we’ll guide you through the most effective ways to sell more to more people more often. We’ll cover listening skills, questioning, how to use your voice, objection handling, how to direct the conversation etc.
Closing the sale is only a question – that is all. It is the next stage in your well rehearsed and well structured sales process.
Questions really are the answer. It is true that good and effective questioning skills are key to building good relationships with your customers and prospects. And remember that everyone is a customer, it’s just that some of them haven’t bought from you yet !
Telesales and telemarketing training for contract cleaning companies. Carried out on site at your offices. Team audits plus tailored telephone communication skills training for your telesales team.
Telesales masterclass on 9th & 10th September. Course ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire. 2 day course in Market Harborough covering identifying needs, closing the sale, overcoming objections, probing,opening the sales call
Telesales training Corby, Northamptonshire telesales training X telesales masterclass X telephone techniques training X selling on the telephone X getting past gatekeepers X overcoming objections on the telephone X telephone skills X teleselling for Corby, Kettering, Peterborough, Leicestershire, Wellingborough, Northampton, Northamptonshire, Cambridge