Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants and why. Possibly how. This strategy always works and impresses customers. So we’re all doing it right?!
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Customer service disaster? Upset all your favourite people? One of many ways we learned to deal with such a calamity is swiftly. Be bold, be honest, hold your hands up, apologise and do it quickly. As quickly as you can.
Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.
Great customer service and exceeding the customer’s expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces.
Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you’re in a service sector ; restaurant, hotel etc.
Customer Service training – Leicestershire – 24th – 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.
Exceptional customer service and it’s really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don’t won’t ! Simple as that. The following is a real life experience of wildly different standards of customer service and how one business got the deal and why the other lost out.
When designing your customer service process, or when you’re offering customer service yourself, use a bit of common sense. We’re all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !
Free Customer Service training hints tips and advice customer service tips advice on customer service how to exceed customer expectations going the extra mile training adding value to the customer experience customer service free tips
Training available from To Market on exceptional customer service plus customer service tips and advice on communication skills. Customer service training in Birmingham, Solihull, Leicestershire, Northamptonshire with tailored training in Kettering, Corby,Market Harborough,Leicester,Northampton,Cambridge,Newmarket,Nottingham and Milton Keynes