[X] Close
01858 461148

Tagged in customer service tips

Customer Service excellence – speed is an impressive element

By andrew on August 8, 2016

Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants and why. Possibly how. This strategy always works and impresses customers. So we’re all doing it right?!

Read More about Customer Service excellence – speed is an impressive element

Customer service disaster? Be quick – it works

By andrew on December 3, 2010

Customer service disaster? Upset all your favourite people? One of many ways we learned to deal with such a calamity is swiftly. Be bold, be honest, hold your hands up, apologise and do it quickly. As quickly as you can.

Read More about Customer service disaster? Be quick – it works

Great customer service tips from adversity

By andrew on September 20, 2010

Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.

Read More about Great customer service tips from adversity

Great customer service is about EFFICIENCY – right ?

By andrew on September 3, 2010

Great customer service and exceeding the customer’s expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces.

Read More about Great customer service is about EFFICIENCY – right ?

Customer Service masterclass training – Leicester / Northampton – 24th – 25th August 2010

By andrew on March 8, 2010

Customer Service training – Leicestershire – 24th – 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.

Read More about Customer Service masterclass training – Leicester / Northampton – 24th – 25th August 2010

Exceptional customer service is about effort – it really is that easy

By andrew on August 10, 2009

Exceptional customer service and it’s really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don’t won’t ! Simple as that. The following is a real life experience of wildly different standards of customer service and how one business got the deal and why the other lost out.

Read More about Exceptional customer service is about effort – it really is that easy

No actually I don’t want anyone to do my packing thank you ! Customer service tip

By andrew on July 24, 2009

When designing your customer service process, or when you’re offering customer service yourself, use a bit of common sense. We’re all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !

Read More about No actually I don’t want anyone to do my packing thank you ! Customer service tip

I’ve noticed – retailers giving added value – top sales tip

By andrew on February 9, 2009

Free Customer Service training hints tips and advice customer service tips advice on customer service how to exceed customer expectations going the extra mile training adding value to the customer experience customer service free tips

Read More about I’ve noticed – retailers giving added value – top sales tip

Good customer service is easy – use your eyes and ears !

By andrew on December 10, 2008

Training available from To Market on exceptional customer service plus customer service tips and advice on communication skills. Customer service training in Birmingham, Solihull, Leicestershire, Northamptonshire with tailored training in Kettering, Corby,Market Harborough,Leicester,Northampton,Cambridge,Newmarket,Nottingham and Milton Keynes

Read More about Good customer service is easy – use your eyes and ears !
Listen And Learn
Watch Video