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Tagged in customer service team assessment

Coaching – some new tools

By andrew on July 26, 2019

New enhanced coaching for telephone based teams from To Market. Customer Service, Internal Sales, Telesales. Invest in some objective measuring of call quality. Can be carried out using a blend of onsite and offsite coaching.

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How about an audit on your internal sales team?

By andrew on March 22, 2019

A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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Fix up an audit on your customer service team

By andrew on February 21, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your customer service team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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Book an audit on your telesales team

By andrew on January 4, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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How to make the most of call recordings

By andrew on March 1, 2018

Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes are especially powerful where they feature real calls as the participants can identify with the calls personally. To Market can help to develop this training with you.

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Have your customer service team independently audited

By andrew on February 12, 2009

available benchmarking customer service teams, customer service team assessment, customer service training need analysis, customer service team healthcheck, customer service independent team assessment available in Northamptonshire,Leicester,Hemel Hempstead,Milton Keynes,Coventry, Birmingham, Peterborough, St Ives, Newmarket, Cambridge, Corby, Kettering, Wellingborough, Northampton

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