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Tagged in cold calling tips

Good selling is not always about selling

By andrew on November 19, 2018

Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility long-term with industrial or commercial customers will pay great dividends long-term once they know they can trust you.

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8 day call cycles – telesales top tip

By andrew on November 8, 2018

Telesales tip – use 8 day call back cycles to control your repeated calls to unavailable decision-makers. This is a valuable tip to prevent you calling the same old, same old contacts too often.

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Have a good strong call structure – it works

By andrew on October 29, 2018

Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the key areas to focus on to close more deals with more people more often.

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Questioning – the most important of your communication skills?

By andrew on February 4, 2016

Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.

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5 tips for leaving voicemails

By andrew on May 5, 2015

5 top tips for leaving voicemail messages. Tips for telesales and telemarketing teams. Dealing with the dreaded voicemail. Should you leave a message or not? Sometimes you should, sometimes not.

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5 qualities of a great telemarketer

By andrew on April 21, 2015

Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.

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Directing the conversation – the easy 2 stage process

By andrew on April 10, 2015

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

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Sales tip – be bold with your questioning

By andrew on September 30, 2014

When it comes to questioning fortune often favours the brave. Be bold with your questioning and make sure you get to really understand what the customer wants and needs from you. Here some tips on some bold questioning to help unlock the opportunity in front of you.

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8 Appointment setting tips for telemarketers

By andrew on March 21, 2014

8 Appointment setting tips for telemarketers. Our experience over the years booking appointments has helped us learn some of the tricks of the trade. Here are 8 tips to help you set more telemarketing appointments more often with more people.

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Shall I leave a voicemail? Telesales tips

By andrew on March 18, 2014

Shall I leave a voicemail? In this article we give you our view on when to leave and when not to leave a voicemail. How well you know the prospect, whether you have a specific reason for the sales call and the amount of time since your last telesales or telemarketing call are all factors that determine the way you play this modern barrier to telesales progress.

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