"Nothing is often a good thing to say, and always a clever thing to say" Will Durant
Email enquiries@tomarket.co.uk
July 29 2010
Telesales - Masterclass 2 day course 26th - 27th July 2010 - Leicestershire2 day Customer Service - MasterclassNorthamptonshire24th - 25th August 2010 Appointment setting for field sales - One day course - Birmingham Leicester Cambridge August & September 2010
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Be polite! More...
Remember to call back More...
Customers like to say yes More...
Proactive Telesales More...
Keep your customer informed It's all about keeping in touch More...
Good call openings The 3 key steps More...
Questioning Questions are the answer More...
Setting up a telesales team ? What you need to know More...
Target lapsed customers Aim for lapsed customers More...
Your team's motivation Leakage in Communication gives the game away More...
Be proactive Keep a step ahead of your customer More...
Selecting a good telemarketing agency Advice on using a telemarketing agency for £10 More...
Getting past the receptionist The age old problem. Here are 5 suggestions to get to the decision maker. More...
Befriending gatekeepers Treat the gatekeeper as your friend More...
Shortcuts ? There are no shortcuts ! More...
Objections - been there You've heard them all before More...
Your voice How much your voice can give away More...
Get the appointment ! You need to close More...
Be assertive ! Make sure your questioning is assertive More...
People buy from people If they like you your job is easier More...
Closing You have to ask ! More...
Top quote Quotes to live your life by ! More...
Increasing telesales team results - check KPIs Understanding the 4 KPIs More...
Talk benefits - not features Benefit selling is an important part of building interest in your offer More...
Dealing with whingers ! Tip for managers More...
Efficiency How to offer efficient service More...
Be friendly It's obvious isn't it ? More...
Keep smiling ! Your mood affects the other person More...
Specialists in the Development & Training of Telephone based teams