Telesales and Customer Service Training

"It is the province of knowledge to speak and it is the privilege of wisdom to listen"
Oliver Wendell Holmes

Call us to find out more about our training courses

Email enquiries@tomarket.co.uk

February 04 2012

Forthcoming Courses

Telesales - Masterclass 2 day course
28th - 29th February 2012 - Leics/Northants

2 day Customer Service - Masterclass
Northampton/Leicester
April 2012 - dates TBA

Appointment setting for field sales - One day course - Birmingham Leicester Cambridge
June 2012

>More about our courses

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Free Telemarketing & Customer Service Tips

Here you’ll get the benefit of our experience ! – remember to keep coming back for regularly updated tips

Be polite! More...

Remember to call back More...

Customers like to say yes More...

Be polite! More...

Be polite! More...

Proactive Telesales More...

Keep your customer informed It's all about keeping in touch More...

Good call openings The 3 key steps More...

Questioning Questions are the answer More...

Setting up a telesales team ? What you need to know More...

Target lapsed customers Aim for lapsed customers More...

Your team's motivation Leakage in Communication gives the game away More...

Be proactive Keep a step ahead of your customer More...

Selecting a good telemarketing agency Advice on using a telemarketing agency for £10 More...

Getting past the receptionist The age old problem. Here are 5 suggestions to get to the decision maker. More...

Befriending gatekeepers Treat the gatekeeper as your friend More...

Shortcuts ? There are no shortcuts ! More...

Objections - been there You've heard them all before More...

Your voice How much your voice can give away More...

Get the appointment ! You need to close More...

Be assertive ! Make sure your questioning is assertive More...

People buy from people If they like you your job is easier More...

Closing You have to ask ! More...

Top quote Quotes to live your life by ! More...

Increasing telesales team results - check KPIs Understanding the 4 KPIs More...

Top quote Quotes to live your life by ! More...

Talk benefits - not features Benefit selling is an important part of building interest in your offer More...

Dealing with whingers ! Tip for managers More...

Efficiency How to offer efficient service More...

Be friendly It's obvious isn't it ? More...

Keep smiling ! Your mood affects the other person More...

 

 

 

 

 

Specialists in the Development & Training of Telephone based teams

Web designer Abbey Park