Telesales and Customer Service Training

"The best way to break a habit is to drop it"
Bartig

Call us to find out more about our training courses

Email enquiries@tomarket.co.uk

July 09 2008

Forthcoming Courses

2 day Telesales - Masterclass
Leicestershire
20 & 21 Aug

Customer Service - Masterclass 2 day course
3 & 4 Sept - Northants

Phone team managers course - 2 days - Midlands
8 & 9 Sept

Telephone skills ONE day course
early September - register for more details

>More about our courses

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Free Telemarketing & Customer Service Tips

Here you’ll get the benefit of our experience ! – remember to keep coming back for regularly updated tips

Be polite! More...

Remember to call back More...

Customers like to say yes More...

Be polite! More...

Be polite! More...

Proactive Telesales More...

Getting past the receptionist The age old problem. Here are 5 suggestions to get to the decision maker. More...

Dealing with whingers ! Tip for managers More...

Questioning Questions are the answer More...

Setting up a telesales team ? What you need to know More...

Top quote Quotes to live your life by ! More...

Be proactive Keep a step ahead of your customer More...

Your team's motivation Leakage in Communication gives the game away More...

Your voice How much your voice can give away More...

Get the appointment ! You need to close More...

People buy from people If they like you your job is easier More...

Keep smiling ! Your mood affects the other person More...

Customer service - rule number 1 It's all about keeping in touch More...

Shortcuts ? There are no shortcuts ! More...

Good call openings The 3 key steps More...

Objections - been there You've heard them all before More...

Be assertive ! Make sure your questioning is assertive More...

Closing You have to ask ! More...

Increasing results Understanding the 4 KPIs More...

Befriending gatekeepers Treat the gatekeeper as your friend More...

Efficiency How to offer efficient service More...

Be friendly It's obvious isn't it ? More...

Top quote Quotes to live your life by ! More...

 

 

 

 

 

Specialists in the Development & Training of Telephone based teams

Web designer Abbey Park