How to avoid costly mistakes on poor recruitment decisions

For most companies with telephone teams, finding the right people to add value to your business is difficult. There can be problems both finding them and then selecting the right ones once they've applied.

We believe that part of what makes the process of recruitment more reliable is to make it more objective : more scientific. We often tend to select people that we like rather than those best suited to fit in with our organisation.

Personality profiling

The first stage is therefore to understand what you have. Using the respected series of questionnaires, based on the acclaimed DISC principle, we are able to help you learn more about the people you have in your group, (including the managers !) This then makes it easier to identify the attributes that you want in new team members. This method of personality profiling works by increasing your knowledge and understanding of your existing team.

And remember there's more to profiling than the print-out !

Jigsaw - An objective selection system

Then we have Jigsaw. This is designed to make your interviewing and selection procedure considerably more effective, by making it more structured and objective. The interview questions used are designed to show candidates in work situations displaying their natural behaviour. By measuring the answers against a pioneering evidence and score card system, we give you a tool to help you choose more of the right people and less of the wrong ones.

Remember we tend to hire for skills and fire for attitude. In other words people often fail in a role for different reasons than those they were taken on for!

Furthermore hiring the wrong people is expensive. There is traditionally high turnover of staff in phone teams, but ensuring you get the fundamentals right helps limit the time you have to spend recruiting when there's other things you'd rather be doing!