Telesales and Customer Service Training

"It is only the intellectually lost who ever argue"
Oscar Wilde

Call us to find out more about our training courses

Email enquiries@tomarket.co.uk

March 10 2010

Forthcoming Courses

Customer Service - Masterclass 2 day course
11th - 12th May 2010 - Leicestershire

2 day Telesales - Masterclass
Northamptonshire
20th - 21st April 2010

Phone team managers course - Midlands
early June 2010

Telephone skills ONE day course
mid April - register for more details

>More about our courses

Newsletter
If you’re interested in receiving some FREE top tips plus news on all the latest products and course details, just sign up to our tips newsletter today.

Email:

Name:

Company: (optional)

 

Telesales, Telemarketing and Customer Service Training

We can help you get better results from your telephone team

Download audio clip

Welcome to the web site - audio clip - 3 mins

Telesales Training, Telemarketing Training, Customer Service Training from To Market  

To Market offers a range of consultancy and training services to help make your telesales, telemarketing and customer services teams into winning teams.

We are a people business, helping organisations get the most out of their telephone based operations. So whether you're just starting out and want to see if telemarketing will work for you, or if you've got an established team but are keen to help them do better, we have a range of products and services to help you.

Typical reasons why our clients use To Market

  1. “I want to help my customer service team handle difficult customers better.”
  2. “I want my telemarketing team to generate more appointments.”
  3. “How do you get past gate keepers?”
  4. “When are you next running a telephone skills course in my area?”
  5. “I’m interested in getting an outside view on how good my telephone team is”
  6. “How can I work out easily how to get the best results from my telemarketing or telesales team ?”
  7. “I’m definitely interested in a course that is specifically for phone team leaders!”
  8. “10 top tips guaranteed on how your team could improve their performance.”
  9. “I’d like to experiment with some telephone marketing before building a team of my own.”
  10. “The main trouble I have is in recruiting and retaining good quality people in my phone team.”

Telemarketing and Customer Service Training Courses covering:

  • East Midlands - Derby, Leicester, Nottingham
  • West Midlands - Birmingham, Coventry
  • Northamptonshire - Northampton, Kettering, Corby
  • Cambridgeshire - Cambridge, Peterborough
  • Buckinghamshire - Milton Keynes

>Telesales & Telemarketing Training
>Customer Services Training
>Training Course Dates
>Download Training Course Schedules

>Client feedback.

There are a range of audio CDs and other products available to buy on training and development topics. So you can try out To Market’s training first. Click here for more details.

We are a people business, helping organisations get the most out of their telephone based operations. So whether you're just starting out and want to see if telemarketing will work for you, or if you've got an established team but are keen to help them do better, we have a range of products and services to help you.

If you're looking to try out telemarketing or telesales, we can support you with our Phone4You service. Maybe you already have a team, and would like an external specialist to come and listen in to give you an unbiased view, we can help with our team audits.

The majority of people we work with are interested in the telesales training courses we run for both outbound telemarketing or telesales personnel as well as inbound customer service or customer care job functions. We also recognise that both finding and selecting the right people to join you is often the most difficult part of running a successful telephone team. Personality profiling using a widely respected system and our Jigsaw service are there to help.

Then of course there are other funky bits of help we can offer you such as Telemetrics which is a performance based monitoring system to ensure that both you and your outbound phone team understand how they achieve their results, and where improvements can come from.

 

Movie Clip

Andrew Seaward of To Market talking at a recent national customer service conference
Download Video Clip (1.7MB)

 

 

 

 

Specialists in the Development & Training of Telephone based teams

Web designer Abbey Park