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Customer Service Telesales & Telemarketing training

By andrew on May 1, 2014

Telesales, telemarketing, and customer service training is available to you from To Market in a number of formats.

We run a series of 2 day open courses across the Midlands from Birmingham to Cambridge and including venues in the East Midlands in Leicester and Northampton. These are great if you have 1 or 2 people you’d like to put through a thought provoking, engaging 2 day masterclass.  Another key benefit to these open courses is that each participant gets the opportunity to learn from the other delegates who do a similar job, albeit in different industries.

The majority of training we run though is for teams of around 6 at a time, in-house on site. So for you no travel costs, no venue hire and no on-costs. We’ll build the course around what you need, by meeting up with you first to get a feel for your business and to understand what you want. We may also carry out an initial 2 hour team audit onsite where we listen to your team in action. This all helps aid the process of building the course for you.

You may not be able to have all of your team away from the phone at one time. This is especially true if you have a reactive customer service team. So to help you we also provide one day courses or even a 2 day course split up into part days. We’ve even been known to run training on Saturdays to suit you the client!

Customer Service training

Customer service telephone skills training for your contact centre, call centre or customer service team. It covers such vital skills as listening, how to use your voice to display interest, and questioning skills to establish what they really want. Also how to understand the power of the 80% of your communication that either makes the customer warm to you, or alternatively puts them off ! It’s all important stuff.

We do of course also cover such topics as how to calm difficult and demanding people and how to ensure you offer exceptional customer service. It’s all about exceeding customer expectations.

Telesales and telemarketing training

The alternative course is for business development and so covers outbound telesales, telemarketing and internal sales calls. Again we discuss the importance of vocal tone, plus the role of listening and questioning to build rapport. Dealing with objections and how to direct the conversation (without doing all the talking) are also important parts of the telesales or telemarketing person’s tools.

Our bells and whistles training package also gets you a series of training audio CDs with tips and advice on customer service or telephone selling that you can use after the training programme is complete.

If you’re a UK based company who wants sharper skills when dealing with customers on the phone, contact us, we can help with quality customer service and telesales training. One of our clients in Milton Keynes won a Sunday Times award for the best customer service in their sector a few years ago. And more recently another client in Coventry won an award from the industry for the most exceptional customer service – as voted for by customers.

Next year that could be you!

If training is part of your thinking, contact us at info@tomarket.co.uk or let’s have a more detailed chat. Call 01858 461148. 


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