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Benchmarking customer service teams for training – Auditing customer service team performance

By andrew on January 24, 2009

Benchmarking a customer service team for training is a powerful way of getting the most out of any development programme. It can be used as part of your appraisal or training needs analysis process. To Market will carry out an onsite team audit to help benchmark your customer service, contact centre or call centre telephone team at your offices wherever they are : Leicester, Northampton, Coventry, Derby, Nottingham, Coventry, Kettering, Corby, plus wider parts of Northamptonshire, Leicestershire, Derbyshire and Nottinghamshire. We’ve also recently audited teams in Bedford, Hemel Hempstead, Stratford on Avon and Sudbuy Suffolk so we cover the UK.  

By appraising your telephone team on site at your offices helps you identify training needs before taking the plunge. Getting an independent view of your team can be helpful in the effective management your customer service or contact centre team.

The To Market customer service team appraisal takes place at your offices and so is completely tailored to your team and the feedback is specific. You can even download a copy of a real team audit report from the To Market website by clicking on http://www.tomarket.co.uk/sample-audits.php. There is a customer service team audit report and one for a telesales team. They have been cleaned up to protect client confidentiality.

Book a benchmark appraisal on your team today and you may be amazed at how much it helps demonstrate to help with the effective running of your customer service team for just a few hundred pounds. Our senior trainer Andrew Seaward – To Market will carry out the audit on your team.


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