As the person responsible for developing your telemarketing, telesales, customer service or internal sales team you have a number of challenges and opportunities.
Here you will find some useful tips to help with some of shortcuts and best practice you can use with the management of your team. We have specific courses for telephone team managers covering such subjects as;
- Team motivation
- Praise and reprimand
- Target setting
We have a range of audio CDs available with some of our training material on, which may help you from our sister company www.associatedlearningsystems.co.uk
You can use these to develop your own in-house training, you can use them at meetings or you can use them to help individual team members coach other members of your team.
We run specific courses for both telesales and customer service personnel. These courses will benefit your team both by helping them understand more about their own verbal communication and by motivating them to achieve higher standards, which all means better service for your customers of course.
You may be here having received our recent eflyer. If you want to book a place on this course, please contact us using the button on the top right of this page. Or alternatively contact us firstname.lastname@example.org or on the phone 01858 461148. The fees are £499 + VAT per delegate for this 2 day course. We’ll feed you, we choose venues with free parking and you’ll get a set of wire bound notes to take away (provided full payment has been made.)