Chances are you are here, because either you already have a telephone based team, and you are keen to support them improve their standards, or you believe setting up your own in-house team will help improve your business.
Telemarketing or telesales is a cost effective way of generating new business for most organisations, but adopting proven structures will help you ensure you avoid the pitfalls made by many. You want good results : appointments, sales, bookings etc. In order to manage this effectively though you will need good easy to understand KPI systems to back it up, and good data to work from.
We can help you with all these things. Believe me, we’ve learned from a lot of mistakes! There are a host of things you can find here though which will help you find out more about the key things you need to know to set up or develop a highly effective team from tips, some of our experiences, plus other bits of wisdom and advice we’ve learned from others.
We are also developing a range of seminars aimed at you : to help you get the most out of your team.
In the meantime, why not join up to our newsletter to receive all the latest news, hints and tips from the world of telephone selling and customer service.