Customer Service Training. Why is this such a crucial area for many companies? Organisations only ever get remembered for 2 types of customer service: very good and very bad. If you’re in the middle you might as well be nowhere!
Training in Customer Service plays a key role in developing staff skills so they are better able to deal with customers and to help retain and develop the business.
Customer Service Training programmes from To Market
Markets in most sectors are becoming increasingly competitive. Customer service is of paramount importance as it determines how much repeat business you get, and it helps in business development too.
As a consequence organisations have to constantly evaluate their systems and processes in order to create and maintain competitive advantage. The key component in your relationship with your customers is your people. And the people who spend the largest amount of time talking to your customers are your telephone based team. Your customer service or customer care staff deal with more customers than anybody else. So their ability to develop opportunities and their skills in complaint handling and conflict resolution is key to the long term development of your organisation.
As we all instinctively know from our own experiences when dealing with shops, generally if we like the people, we will find reasons to buy from them. Conversely if we don’t like somebody, we will find reasons to shop elsewhere. It doesn’t matter whether you are in Leicester, Northampton, Milton Keynes, Cambridge or Birmingham, the same things apply.
Whether you want training for 1 or 60 staff, we have programmes to suit. Download a copy of a typical 2 day in-house customer service training course schedule.