Telesales and Customer Service Training

"They conquer who believe they can. He has not learned the first lesson of life who does not every day surmount a fear."
Ralph Waldo Emerson

Call us to find out more about our training courses

Email enquiries@tomarket.co.uk

March 10 2010

Forthcoming Courses

Customer Service - Masterclass 2 day course
11th - 12th May 2010 - Leicestershire

2 day Telesales - Masterclass
Northamptonshire
20th - 21st April 2010

Phone team managers course - Midlands
early June 2010

Telephone skills ONE day course
mid April - register for more details

>More about our courses

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Telesales, Telemarketing & Customer Services Training Courses

To Market runs training courses for Telesales, Telemarketing & Customer Services in a number of locations across the midlands and central England including:

  • East Midlands - Derby, Leicester, Nottingham
  • West Midlands - Birmingham, Coventry
  • Northamptonshire - Northampton, Kettering, Corby
  • Cambridgeshire - Cambridge, Peterborough
  • Buckinghamshire - Milton Keynes
  Telesales Training Course, Telemarketing Training Course, Customer Service Training from To Market

>Download Training Course Schedules
>Telesales & Telemarketing Training
>Customer Services Training

PHONE TEAM MANAGERS COURSE "The art of running a successful telephone team" mid December - early June 2010 - Midlands

All the key things you need to know to run an effective team : covering motivation, how to praise & reprimand, coaching and evaluating your team

A course specifically for team leaders, supervisors and managers of telephone teams.

Telesales masterclass 20th - 21st April 2010 -
2 day course for Kettering, Corby, Northampton, Wellingborough, Peterborough, Northamptonshire, Leicestershire, Coventry, Leicester

Covering objection handling, structuring the sales call, benefit selling, questioning and the other vital skills needed to be successful on the phone.

Customer Service masterclass - Leicestershire/Northamptonshire - 11th - 12th May 2010

Interactive, dynamic course for customer service and customer care
Covers dealing with difficult customers, questioning, and how to build rapport.

NEW one day Telephone skills course - April - October
Cambridge, Corby, Kettering, Market Harborough, Birmingham, Peterborough, Portsmouth, Warrington, and Oxford

1 day. 2 brand new one day taster courses in telephone techniques.

>Download Course Schedules

Please contact us for more information.

>For more about our telephone skills courses, click here.

 

Specialists in the Development & Training of Telephone based teams

Web designer Abbey Park