Telephone skills course – for customer facing personnel
2 day course for your personnel who deal with customers on the phone. Whether this is making outbound calls, or dealing with incoming calls, having the best verbal communication skills to make the most of any opportunity is key.
To Market runs both in-house courses on your premises, as well as open (public) courses on customer communications. This covers all the key aspects of how to make a positive impression over the phone, and how to interpret what they’re saying to you!
The course includes work on ;
- Listening skills
- Questioning skills
- The true impact of vocal tone
- How to direct the conversation
- Professionalism on the phone
- How to spot business opportunities
- How to understand the level of service your customer really wants
- Mixed messages
And much, much more. This course is designed for all customer facing personnel in your organisation, who deal with customers many times each day including;
- Customer Service
- Internal Sales
- Sales administrators
- Telesales and telemarketing
Our course (like all of our courses) is an interactive and dynamic 2 days. We work with clients across the region and beyond, Birmingham, Coventry, Leicester, Derby, Nottingham, Northampton, Milton Keynes, Banbury, Cambridge, St. Ives, Newmarket, Lichfield, Solihull, Daventry, Corby, Wellingborough, Kettering, Peterborough, Leamington Spa, Warwick, Stratford, Loughborough, Rugby, as well as wider parts of Leicestershire and Northamptonshire.