Phone Team Managers Course
“The art of running a successful telephone team”
To Market runs 2 day courses specifically for you if you are responsible for the day to day running of a telephone based team : telesales, telemarketing, internal sales and customer service.
You may be a team leader, supervisor, or manager.
We spend 2 lively days running an engaging, highly interactive course to help you get the most out of your management skills. We use discussion sessions, brainstorming, a couple of DVDs (one from a popular TV drama), and team exercises.
We cover all the key things you need to know to run an effective team : how to motivate your team, how to praise & reprimand, coaching, the responsibilities of a first line manager, how to target set and how to evaluate your team. We’ll also introduce you to the concept of power management.
If you want more details about this course, please e-mail us firstname.lastname@example.org and we’ll keep you updated with future course dates.
Previous delegates have included internal sales managers, telesales supervisors, customer service managers, telemarketing team leaders and many other first line managers from ; Leicester, Northampton, Milton Keynes, Birmingham, West Bromwich, Wolverhampton, Cambridge, Newmarket, Melton Mowbray, Oakham, Market Harborough, Peterborough, Rugby, Kettering, Corby, Wellingborough, Loughborough, Leamington Spa, Lichfield, Solihull, Coventry and Daventry