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Posts in training programmes

Cambridge – telesales mini masterclass 1 day – Wednesday 18th June 2014

By andrew on May 12, 2014

Telesales training masterclass. 1 day in Cambridge. Wednesday 18th June. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working on the power of vocal tone, getting past the gatekeeper, and the structure of the sales call : powerful openings, benefit selling, closing and spotting buying signals.

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Customer Service Telesales & Telemarketing training

By andrew on May 1, 2014

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

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Professionalism on the phone – 5 top tips

By andrew on April 28, 2014

Professionalism on the phone is key to many customers purchase decisions. Customers, clients and prospects will often make decisions about who they’re going to buy from based on the level of professionalism of the person they speak to. They will also pay more if they believe the seller they’re talking to will offer a more professional service. Make sure this is you.

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Make your telesales team more motivated – 7 tips

By andrew on March 7, 2014

Keeping your telesales or telemarketing team motivated. Here are 7 top tips. The value of caring for your team, training, scripting (yes really), limiting the admin, setting and monitoring KPIs are all explained here.

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More successful appointment setting for field sales – Leicester

By andrew on October 25, 2013

Appointment setting training for field based sales teams from telephone skills expert Andrew Seaward of To Market. One day course for sales teams to help them make the most of their phone calls in the office. Generating more appointments creates more sales opportunities. Simple as…..

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To Market telephone skills training – how we charge

By andrew on July 3, 2013

To Market offers telephone skills training for a range of telephone based teams – ideally suited to customer service, telemarketing, telesales, internal sales and customer care teams. Our fee scales are based on a number of factors such as where in the UK you’re located, the number of people you want to include on training and of course the material you want covered. We’re happy to quote you over the phone.

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How to sell a price difference – Telesales tips

By andrew on March 11, 2013

How to sell the price difference – telesales tips. This is a tip I learned a few years ago, and it comes in really useful. If you’re competing with a competitor for a prospect’s business and you’re more expensive – focus on the difference. This makes it a much easier sell.

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Spread the cost of your telemarketing training programme

By andrew on September 10, 2012

To Market now offers telemarketing, telesales and customer service training packages on a sort of buy now pay later type of scheme. You can choose to spread the investment in training their staff over periods up to 12 months. You get the training you want to invest in quickly while being able to manage the programme for a set monthly fee to help budgeting.

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