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Posts in training programmes

Telephone skills to help your field based sales team

By andrew on March 11, 2016

Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects. And yet most never have any training. It can be seen as just as an extension of face-to-face selling. Which it isn’t as the majority of sales people will tell you! Invest in a little training and help your team increase their effectiveness – all from the ease of their desks.

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3 top tips for telephone appointment setting for field sales

By andrew on August 11, 2015

3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over the phone. Here are some of our ideas to help.

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New financial year April – Learning and development budgets

By andrew on March 23, 2015

April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint handling, generation of new business are key components of success for any organisation. Our programmes are designed to fit whether you have a budget of £35 or £35,000. Invest in your team, and give them the springboard to help grown your business.

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Customer Service masterclass 8th – 9th April 2015 – Leicester Northampton

By andrew on February 23, 2015

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Telesales skills course – 17th & 18th March 2015 – Leicester Northampton

By andrew on February 5, 2015

Telesales & telemarketing masterclass coming up soon on March 17th & 18th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

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Telesales and Customer Service Training – how our fees are structured

By andrew on December 19, 2014

To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry, Leicester, Northampton, Peterborough. Plus courses for telephone team managers, supervisors and team leaders.

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Get the fundamentals of communication right – it makes your job easier

By andrew on October 14, 2014

Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important we think that it’s the first module we run on To Market’s range of telesales and customer service courses.

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Telephone team managers course – 2nd & 3rd July 2014

By andrew on May 30, 2014

Telephone team manager supervisor team leader training – 2nd & 3rd July 2014. Specially designed training course for all phone team supervisors in customer service, internal sales, telesales, telemarketing, contact centre, and call centre. Share 2 days with some other like minded people in an engaging, interactive course.

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Customer Service masterclass 11th – 12th June 2014 – Leicester Northampton

By andrew on May 26, 2014

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & cutomer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Birmingham – telesales mini masterclass 1 day – 10th June 2014

By andrew on May 20, 2014

Telesales training masterclass. 1 day in Birmingham. Tuesday 10th June. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working on the power of vocal tone, getting past the gatekeeper, and the structure of the sales call : powerful openings, benefit selling, closing and spotting buying signals.

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