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Posts in Telesales KPIs

Incentives must incentivise – sounds obvious

By andrew on October 10, 2019

Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.

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Building an effective telephone team

By andrew on May 14, 2019

Our audio CD with our top tips and advice on the most effective way of setting up an outbound phone team : telemarketing or telesales. Learn the shortcuts and focus on the 8 key areas to ensure you do it right. Avoid the headaches and set yourself up for success. The training CD from To Market will guide you through the pitfalls.

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Make sure incentives incentivise – sounds obvious

By andrew on October 8, 2018

Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.

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Sometimes best to set a more realistic target

By andrew on May 15, 2015

Setting realistic targets for your telephone sales or telemarketing team or indeed yourself is crucial to ensure that everyone remains focused on the goal whilst still feeling motivated. Setting targets which demand the world will only demotivate those who know that achievement is impossible.

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Increasing telesales conversion rates – 5 top tips

By andrew on March 14, 2014

It’s all very well making lots of calls, but it’s results you really want. So conversion rate is really important. Here are 5 of our tips for helping get more orders or appointments from your call activity.

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Make your telesales team more motivated – 7 tips

By andrew on March 7, 2014

Keeping your telesales or telemarketing team motivated. Here are 7 top tips. The value of caring for your team, training, scripting (yes really), limiting the admin, setting and monitoring KPIs are all explained here.

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Why you need a telesales commission scheme

By andrew on February 18, 2014

Commission schemes are an important part of the management and motivation of great telesales and telemarketing teams as advocated by To Market. Encouraging and rewarding good performance is important. As is making it feel uncomfortable for underperformers. There are a few things to watch out for though. Only pay on outputs, not inputs. Measuring inputs or having KPIs around inputs is fine, but don’t pay on them.

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Don’t recruit a new telemarketing manager yet

By andrew on September 28, 2012

Hiring an interim telemarketing or telesales manager can be a more cost effective recruitment solution than going to the expense of recruiting a new full-time telesales or telemarketing manager. It is a more flexible solution too as you avoid much of the statutory regulations and are not committed to paying someone for turning up.

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KPI systems for telesales and telemarketing

By andrew on April 16, 2012

Understanding the KPIs for your telesales or telemarketing team is key to helping them raise activity levels and output. We’ve produced an audio CD that distills this down into our top tips and advice on how to use KPIs to manage your team effectively. Measure, Monitor, Motivate.

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