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Posts in telemarketing training

Character traits of great sales people

By andrew on January 7, 2019

8 traits of successful sales people. What makes some sales people more successful than others? Not just these 8 for sure, but this is a good blueprint to help keep your own personal bar set high. Setting high standards leads to greater satisfaction and more success. You know it makes sense!

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Sales mistakes to avoid – 5 bad habits

By andrew on December 4, 2018

5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you more often. Take the long term view.

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Have a good strong call structure – it works

By andrew on October 29, 2018

Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the key areas to focus on to close more deals with more people more often.

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Telesales skills course – 18th & 19th September 2018 – Leicester Northampton

By andrew on August 17, 2018

Telesales & telemarketing masterclass coming up soon on September 18th & 19th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

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Telephone skills masterclass 29th & 30th August 2018 – Northampton

By andrew on August 13, 2018

Telephone skills masterclass – 2 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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5 top tips for securing more appointments over the phone

By andrew on July 27, 2018

5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.

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Outbound telemarketing is back in fashion

By andrew on July 11, 2018

Outbound telemarketing is back in fashion. As B2B marketers find out that inbound marketing models featuring social media, eflyers and websites aren’t the total answer to their prayers, so outbound telemarketing comes back into vogue. With highly personalised one to one communication – no other form of contact offers such a great way of learning about customer wants and needs.

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Easy – set up a team audit on your telemarketing team

By andrew on January 12, 2018

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

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