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Posts in telesales

Will GDPR lead to an increase in telephone prospecting?

By andrew on February 19, 2018

Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So you can count all of it, and look for changes over time. Working backwards you can see what input you need to generate what output.

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Franchise network telesales training

By andrew on January 22, 2018

If you’re part of a franchise business and want to help your telesales or telemarketing team achieve better results, talk to us. We provide a range of core courses with tailored additional training and tips sessions.

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Easy – set up a team audit on your telemarketing team

By andrew on January 12, 2018

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

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Switch selling – how tos

By andrew on October 27, 2017

Switch selling and how to. This is about finding another way of offering a different solution for the same requirement. Selling adhesives for instance to someone who thought they wanted nails or screws. This needs some good questioning skills to find out more about the need and also good listening to fully understand the customer’s standpoint. But done well, it helps you build great credibility with your customer.

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Cross selling – how tos

By andrew on October 24, 2017

Cross selling ‘how tos’ here. Defining cross selling as offering alternative products or services, perhaps when you’re out of stock of a product that the customer wants. Keeping the customer informed and offering best advice based on good product knowledge is key to building a long-term relationship with your customer.

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Upselling – how to

By andrew on October 13, 2017

Making upselling work for you. Increasing average order value increases profits and gives your customers a more comprehensive level of service if done right. Done badly, it puts people off, and means you sell less.

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Why on a cold call you should NEVER ask “how are you?”

By andrew on September 22, 2017

Cold calling demands a direct, concise yet human and friendly approach. Starting a call to a new prospect by asking them how they are is likely to annoy them. If it’s an old friend, or long standing client. it’s a good questions, but recognise that cold calls are different. And have to be conducted differently.

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Telephone skills masterclass 27th April 2017 – Northampton

By andrew on March 24, 2017

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Northampton – How to win more business over the phone

By andrew on February 23, 2017

How to win more business over the phone. A one day workshop rather than training on how to build your small or medium sized business with more proactive telephone work. We’ll help you structure your approach, your calls, and come up with ways of overcoming your most likely objections. Plus we’ll help you put together some great benefit statements to promote your business.

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Outbound telemarketing is back in fashion

By andrew on July 7, 2016

Outbound telemarketing is back in fashion. As B2B marketers find out that inbound marketing models featuring social media, eflyers and websites aren’t the total answer to their prayers, so outbound telemarketing comes back into vogue. With highly personalised one to one communication – no other form of contact offers such a great way of learning about customer wants and needs.

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