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Posts in telesales

How to get value from call recordings – training ideas

By andrew on October 22, 2019

Use some recorded calls to help in the training of your telesales or telemarketing team. I can listen to the calls remotely and then run a bespoke and clearly tailored training session with your team and manager.

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Cross selling – some tips

By andrew on October 18, 2019

Cross selling ‘how tos’ here. Defining cross selling as offering alternative products or services, perhaps when you’re out of stock of a product that the customer wants. Keeping the customer informed and offering best advice based on good product knowledge is key to building a long-term relationship with your customer.

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Upselling – some tips

By andrew on October 14, 2019

Making upselling work for you. Increasing average order value increases profits and gives your customers a more comprehensive level of service if done right. Done badly, it puts people off, and means you sell less.

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Incentives must incentivise – sounds obvious

By andrew on October 10, 2019

Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.

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4 sales tips

By andrew on September 17, 2019

4 tips from recent sales courses. Great ideas come out of interactive, lively training sessions.

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6 telesales closing tips

By andrew on September 13, 2019

Closing is often feared in selling. And yet it is simply a part of the sales process. it is nothing more, nothing less. Generally the close is a short question. Built into your sales approach, it should just flow. Here are 6 tips about different stages of the sales close.

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Effective appointment setting for field sales teams

By andrew on September 6, 2019

Appointment setting for field sales teams. One day course run in-house on your premises to help those who prefer selling face to face and who need a little help setting more appointments, with more customers more often. We also run open courses on this subject where you can mix with other sales personnel facing the same challenges.

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5 top tips to secure more appointments over the phone

By andrew on August 7, 2019

5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.

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Don’t call too often – here’s why

By andrew on August 6, 2019

Don’t call too often. You’ll probably irritate them. Plus it’ll demotivate you too. If they’re not taking the call, chances are there’s a reason.

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3 top tips for telephone appointment setting for field sales

By andrew on August 2, 2019

3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over the phone. Here are some of our ideas to help.

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