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Posts in telesales team management

Incentives must incentivise – sounds obvious

By andrew on October 10, 2019

Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.

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How about a ‘live’ audit on your customer service or telesales team?

By andrew on August 12, 2019

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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Coaching – some new tools

By andrew on July 26, 2019

New enhanced coaching for telephone based teams from To Market. Customer Service, Internal Sales, Telesales. Invest in some objective measuring of call quality. Can be carried out using a blend of onsite and offsite coaching.

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Selling is all about activity

By andrew on July 16, 2019

Selling is about activity. When running or helping companies manage their telesales or telemarketing teams more effectively, we have a simple 4 part KPI. Activity tells you a lot and is the key ingredient to creating more sales opportunities.

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How to use audio CDs for telephone skills training

By andrew on July 2, 2019

Telephone skills training ideas on audio CD. Covering telephone selling, appointment setting, customer service and a host of verbal communication skills : top tips on listening, questioning, how to avoid mixed messages directing the conversation and other key rapport building skills

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Quick 2 hour onsite team audit on your phone team

By andrew on June 21, 2019

Start your training with a light-touch exercise – a quick 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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Building an effective telephone team

By andrew on May 14, 2019

Our audio CD with our top tips and advice on the most effective way of setting up an outbound phone team : telemarketing or telesales. Learn the shortcuts and focus on the 8 key areas to ensure you do it right. Avoid the headaches and set yourself up for success. The training CD from To Market will guide you through the pitfalls.

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Customer Service Telesales & Telemarketing training

By andrew on May 10, 2019

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

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How about an audit on your internal sales team?

By andrew on March 22, 2019

A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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