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Posts in telesales team management

Building an effective telephone team

By andrew on May 14, 2019

Our audio CD with our top tips and advice on the most effective way of setting up an outbound phone team : telemarketing or telesales. Learn the shortcuts and focus on the 8 key areas to ensure you do it right. Avoid the headaches and set yourself up for success. The training CD from To Market will guide you through the pitfalls.

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Customer Service Telesales & Telemarketing training

By andrew on May 10, 2019

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

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How about an audit on your internal sales team?

By andrew on March 22, 2019

A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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Fix up an audit on your customer service team

By andrew on February 21, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your customer service team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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How about a team audit on your telemarketing team?

By andrew on January 30, 2019

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

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Book an audit on your telesales team

By andrew on January 4, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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Why keeping your telemarketing team happy matters

By andrew on December 16, 2018

Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort constructing your working processes around keeping your team happy, motivated and on-message. It’ll make your life easier!

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Telephone supervisor training – Leicester

By andrew on November 23, 2018

The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the challenges of motivating and running a customer service, telesales or internal sales team. January 2019

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Outbound telephone prospecting is back in fashion

By andrew on October 15, 2018

Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So you can count all of it, and look for changes over time. Working backwards you can see what input you need to generate what output.

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