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Posts in telephone techniques

How to avoid mixed messages on the phone

By andrew on April 28, 2015

Mixed messages on the telephone when talking to customers arise because we’re all different people. We all relate to the world differently and therefore we can’t assume that just because we know what we mean that they’re getting the same message. Chances are they probably aren’t.

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5 qualities of a great telemarketer

By andrew on April 21, 2015

Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.

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Directing the conversation – the easy 2 stage process

By andrew on April 10, 2015

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

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Benefit selling on the phone – Make sure you do

By andrew on March 17, 2015

Selling benefits on the phone rather than waffling on about features is key to success. Develop words and an approach which sounds relevant, thought provoking and beneficial for them. Also use creative and imaginative language to lift the tone of what you’re offering. The first few seconds are vital and so getting their attention early on makes everything a lot easier.

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Our top 10 tips for getting past the gatekeeper – Leicester training

By andrew on February 27, 2015

10 of our top tips on getting past the gatekeeper, from a recent telesales course in Leicester. Some will work better than others for you, and different situations will require different remedies. Nevertheless getting past the gatekeeper is an occupational hazard for telesales, telemarketing and other people developing new business in B2B markets.

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Customer Service masterclass 8th – 9th April 2015 – Leicester Northampton

By andrew on February 23, 2015

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Used professionally your sales script is a powerful tool

By andrew on February 20, 2015

Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they give us all a bad name. Here, we set out some of the main factors to consider when preparing yourself for effective outbound calls.

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Telesales skills course – 17th & 18th March 2015 – Leicester Northampton

By andrew on February 5, 2015

Telesales & telemarketing masterclass coming up soon on March 17th & 18th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

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Telesales and Customer Service Training – how our fees are structured

By andrew on December 19, 2014

To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry, Leicester, Northampton, Peterborough. Plus courses for telephone team managers, supervisors and team leaders.

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Increase your response rates hugely – not an idea we’d suggest

By andrew on October 24, 2014

A disaster – sending out monthly eflyer which got caught in a loop. And yet it increased our response rates dramatically. So there are some things learned from this exercise. You can turn this mass communication into positive outcomes by the way you deal with it.

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