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Posts in Independent audit of customer service

How about a ‘live’ audit on your customer service or telesales team?

By andrew on August 12, 2019

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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Quick 2 hour onsite team audit on your phone team

By andrew on June 21, 2019

Start your training with a light-touch exercise – a quick 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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Carrying out a live audit on your customer service or telesales team

By andrew on August 10, 2018

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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3 reasons to have your phone team’s skills audited

By andrew on April 10, 2012

3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your telephone based team – telesales, telemarketing, customer service or internal sales. An easy exercise to develop your team and customer relationships.

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Customer Service training courses tips and blog

By andrew on December 2, 2008

Customer Service telephone skills training in-house covering how to exceed customer expectations. Leicester, Northampton, Birmingham, Coventry, Cambridge, Peterborough, Nottingham, Derby, Lichfield, Solihull

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