Telephone skills training ideas on audio CD. Covering telephone selling, appointment setting, customer service and a host of verbal communication skills : top tips on listening, questioning, how to avoid mixed messages directing the conversation and other key rapport building skills
Posts in Goal setting
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.
Setting realistic targets for your telephone sales or telemarketing team or indeed yourself is crucial to ensure that everyone remains focused on the goal whilst still feeling motivated. Setting targets which demand the world will only demotivate those who know that achievement is impossible.
Keeping your ship steady in times of choppy waters can pay dividends. Making the right decisions, and then sticking with them can bring benefits as they did for this Northampton client.
Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.
Free and partially funded marketing training is now available for you – Birmingham,Coventry,West Midlands,Solihull,Lichfield
Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
personal self-development, goal setting, organisational development, Andrews rants, sport, lessons from sport, football